Privacy Policy

The Art of Recovery Sports & Medical Massage
Shavon Green, LMBT #10113
8317 Six Forks Road, Suite 101
Raleigh, NC 27615
Email: theartofrecovery@yahoo.com
Phone: 984-383-3871
Website: theartofrecovery.com

Effective Date: January 1, 2026

1. Introduction

The Art of Recovery Sports & Medical Massage (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive our massage therapy services. We operate exclusively in North Carolina and serve clients within the state.

2. Information We Collect

Information Collected Through Our Website

Our website is informational only. When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information

This information is collected through standard web server logs and may be used to improve our website and understand how visitors use our site.

Information Collected for Service Delivery

When you schedule appointments or receive services (through our online scheduling platform or in person), we may collect:

  • Contact Information: Name, email address, phone number, and mailing address
  • Health Information: Medical history, current health conditions, medications, injuries, areas of pain or discomfort, and other health-related information necessary to provide safe and effective massage therapy services
  • Appointment Information: Scheduling preferences, appointment history, and service selections
  • Payment Information: Payment card details (processed securely through third-party payment processors), billing address, and transaction history
  • Communication Records: Records of communications between you and our practice, including emails and phone calls

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To deliver massage therapy services tailored to your individual needs and health conditions
  • Appointment Management: To schedule, confirm, modify, or cancel appointments
  • Health and Safety: To maintain accurate health records and ensure the safety and appropriateness of treatment
  • Communication: To respond to your inquiries, send appointment reminders, and provide important updates about our services
  • Payment Processing: To process payments for services rendered
  • Legal Compliance: To comply with applicable North Carolina state laws and regulations governing massage therapy practice, including record-keeping requirements under the North Carolina Board of Massage and Bodywork Therapy
  • Website Improvement: To analyze website usage and improve our online presence

4. How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information only in the following limited circumstances:

  • Healthcare Providers: With your explicit consent, we may share relevant health information with your other healthcare providers to coordinate care
  • Service Providers: With third-party service providers who assist us in operating our business, such as:
    • Online scheduling platform (Bodywork Alliance/FullSlate)
    • Payment processors
    • Email and communication services
    • Website hosting services

    These providers are contractually obligated to protect your information and use it only for the services they provide to us.

  • Legal Obligations: When required by law, court order, or other legal process, or to protect our rights, property, or safety
  • Business Transfers: In the event of a sale, merger, or transfer of our practice, your information may be transferred to the new owner

5. HIPAA Compliance

As a licensed massage therapist in North Carolina, we maintain your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) when applicable. You have rights regarding your health information, including the right to:

  • Access and obtain a copy of your health records
  • Request corrections to your health information
  • Request restrictions on how we use or disclose your health information
  • Receive a Notice of Privacy Practices regarding our use of your health information

For more information about your HIPAA rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies. Cookies are small files stored on your device that help us understand how you use our site. Our website uses:

  • Essential Cookies: Necessary for basic website functionality
  • Analytics Cookies: To understand how visitors interact with our website

You can control cookie settings through your browser, though disabling cookies may affect website functionality.

7. Third-Party Links and Embedded Content

Our website may contain links to third-party websites, including our scheduling platform. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website may include embedded content from other websites (e.g., videos, maps). When you interact with embedded content, those third-party websites may collect data about you and use cookies in accordance with their own privacy policies.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Secure storage of physical records in locked cabinets
  • Password-protected electronic systems
  • Encryption of sensitive data in transit
  • Limited access to personal information on a need-to-know basis
  • Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. In accordance with North Carolina regulations for massage therapy practices, we maintain client health records for a minimum of three years following the last date of service.

10. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you
  • Correction: You may request that we correct inaccurate or incomplete information
  • Deletion: You may request deletion of your personal information, subject to legal retention requirements
  • Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications

To exercise these rights, please contact us using the information provided below.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate consent. If you are a parent or guardian and believe we have collected information about a minor, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

The Art of Recovery Sports & Medical Massage
Shavon Green, LMBT #10113
8317 Six Forks Road, Suite 101
Raleigh, NC 27615
Email: theartofrecovery@yahoo.com
Phone: 984-383-3871